FAQ

FAQ

Are you still operational during Victorian COVID Restrictions?

Yes we are able to dispatch all online orders as normal.

Being a family run company we are taking COVID-19 very seriously and refuse to put our Team or Customers at risk, we implemented COVID Safe practises many months ago and these have become our new normal.

During the Stage 4 Restrictions our Manufacturing Plant cannot operate and we will have only Skeleton Staff onsite to dispatch orders placed online.

We are fully stocked and do not forsee any shortages at this stage.

Likewise transport is not affected at this stage however we envisage slight delays to shipping as other warehouses will have minimal staff.

As our phones will not be manned at all times please send any enquiries to info@g-force.com.au

How big are the gaps between each rack bar?

GF14/4H: 190mm gaps, 650mm wide, prongs 450mm long

GF14/6H: 190mm gaps, 1020mm wide, prongs 450mm long

GF14/4V: 190mm gaps, 650mm wide, prongs 450mm long

GF14/8v: 190mm gaps, prongs 450mm long

What is the weight rating for your surfboard racks?

10kg max per individual prong.

What are your shipping rates within Australia?

Flat rate $15 Australia Wide.

Do you ship internationally?

Please contact us for an international shipping quote.

Do you offer refunds?

Yes, if you cover return postage and the product is still in unused condition.

Please contact us before returning an item. See our returns Ts&Cs for more information

What types of payment do you accept?

-Paypal

-Bank transfer

– Afterpay

How do I cancel my order?

Call us on 1300 735 538, quote your order number, and a member of our team will assist you.

Will I get an email confirmation for my order?

Yes. If you have not received a confirmation email following your purchase, please contact us 

When will my order be shipped?

If your chosen item is in stock, your order will be shipped the next business day. If your item is not in stock, please note the approximate restock date on the individual product page.
In most cases, your purchase will arrive within a week. If you need your item by a specific date, please contact us to check that you will receive your product on time.

Do you do custom orders?

We do have the capability to do custom 0rders. Send us an enquiry with full specifications and we will get back to you ASAP.

Can I track my order?

Your order will be delivered via Couriers Please in most cases, and will take 2-3 days for most metro deliveries.

Contact us if you would like an update on your order.