FAQ

FAQ

How big are the gaps between each rack bar?

GF14/4H: 200mm gaps, 650mm wide, prongs 450mm long

GF14/6H: 200mm gaps, 1020mm wide, prongs 450mm long

GF14/4V: 200mm gaps, 650mm wide, prongs 450mm long

GF14/8v: 200mm gaps, prongs 450mm long

What is the weight rating for your surfboard racks?

10kg max each prong.

What are your shipping rates within Australia?

Flat rate $15 Australia Wide.

Do you ship internationally?

Please contact us for an international shipping quote.

Do you offer refunds?

Yes, if you cover return

postage and the product is still in good condition.

Please contact us before returning an item. See our returns Ts&Cs for more information

What types of payment do you accept?

-Paypal
-Bank transfer

How do I cancel my order?

Call us on 1300 735 538, quote your order number, and a member of our team will assist you.

Will I get an email confirmation for my order?

Yes. If you have not received a confirmation email following your purchase, please contact us 

When will my order be shipped?

If your chosen item is in stock, your order will be shipped the next business day. If your item is not in stock, allow up to 3 business days.
In most cases, your purchase will arrive within a week. If you need your item by a specific date, please contact us to check that you will receive your product on time.

Do you do custom orders?

We do have the capability to do custom 0rders. Send us an enquiry with full specifications and we will get back to you ASAP.

Can I track my order?

Your order will be delivered via Couriers Please in most cases, and will take 2-3 days for most metro deliveries.

Contact us if you would like an update on your order.